Front Desk Operations Director

3 days ago

Grangetown, United Kingdom Novotel Cardiff Centre Full time

We are looking for a highly organized and results-driven Front Office Manager to join our team at Novotel Cardiff Centre. As the ideal candidate, you will have a strong background in hospitality management and excellent leadership skills.

About the Role

This is a fantastic opportunity to join our team as a Front Desk Operations Director. You will be responsible for overseeing all front office operations, including reception, concierge, and guest services. Your key responsibilities will include:

  • Overseeing Front Office Operations: You will oversee and manage all front office operations, including reception, concierge, and guest services.
  • Leading the Front Office Team: You will lead, train, and motivate the front office team to deliver outstanding customer service and achieve our business objectives.
  • Improving Guest Satisfaction: You will develop and implement strategies to enhance guest satisfaction and loyalty, ensuring that every guest has a memorable experience at our hotel.

We offer a competitive salary of £50,000 - £60,000 per annum, depending on your experience.

In return for your hard work and dedication, we offer a range of benefits, including:

  • A comprehensive training program to help you develop your skills and career
  • A generous bonus scheme to recognize your achievements
  • A range of employee discounts and perks
  • A supportive and collaborative work environment

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