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Homelessness Prevention Specialist

2 months ago

London, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Title: Homelessness Prevention Adviser L3Z1

Job Summary:

We are seeking a highly skilled and experienced Homelessness Prevention Adviser to join our team. The successful candidate will be responsible for providing tailored advice to customers approaching the Housing Options and Advice Service on a range of options and opportunities including housing training & employment wellbeing welfare benefits and debt.

Key Responsibilities:

  • Provide specialist advice and casework service to a range of residents including homeless households households who are threatened with homeless households in insecure accommodation young people and families within families.
  • Work jointly with the Housing Assessment and Allocation Services to maximise homelessness prevention and the take up of a range of effective solutions to meet housing needs.
  • Work with the Private Sector Initiatives Team to plan the delivery of a broad range of housing options which meet the needs of homeless households and others in housing need.
  • Manage a caseload maintaining accurate detailed casework records identifying priorities and meeting individual and service performance targets.
  • Develop and maintain extensive and specialist knowledge of housing options homelessness law and practice and related fields including housing benefit and welfare rights.
  • Liaise proactively with the Private Sector Initiatives Team to match customers to available housing opportunities and to plan the development and delivery of a range of housing options that meet customer needs.
  • Ensure the effective referral of all customers to partner service providers including to the Homelessness Assessment and Support Teams where homelessness cannot be prevented and the household wishes to pursue an application under Part VII Homelessness Act 1996 (as amended).
  • Prepare information materials and consultation or response documents to support case work and policy work including the preparation for presentation of court documents tribunal submissions and other detailed legal case work.
  • Represent customers as appropriate and ensure that personal & service outcomes and targets are met on time.

Requirements:

  • Good knowledge of homelessness prevention and the public and private sector options available to people in housing need.
  • Good knowledge the issues affecting homeless or households threatened with homelessness and the range of policy initiatives to address these.
  • Good knowledge of housing options opportunities training & employment wellbeing welfare benefits and debt.
  • Good working knowledge of immigration and related social welfare legislation and benefit regulations.
  • Ability to apply negotiation tools and mediation to promote options and opportunities.
  • Ability to engage people who may be vulnerable disadvantaged or disillusioned in mature conversations about needs aspirations and life goals.
  • Ability to maintain detailed case records recognise service priorities and meet deadlines.
  • Ability and commitment to respond effectively to emergencies to achieve positive solutions.
  • Ability to work successfully with partner services to refer customers effectively and to develop and maintain effective joint working partnerships with a range of service providers.
  • Ability to work on own initiative and as part of a team to think creatively and solve problems to meet performance targets and to take responsibility and achieve desired service outcomes.
  • Excellent interpersonal written and verbal communication skills.
  • Ability to provide first-rate customer care and achieve customer satisfaction and ensure that good value outcomes are achieved.
  • Ability and willingness to undertake home visits and site inspections if required.
  • Ability to apply for the Camden Ways of Working in all duties and relationships with colleagues customers and other parties.
  • Experience of working in a service within a pressurised and high-profile environment providing a quality service.
  • Experience of working in an advice setting.
  • Ability to manage a varied caseload including landlord/tenant mortgage arrears welfare rights and homelessness in the public and private sector.