IT Service Delivery Lead

1 month ago


Abingdon, Oxfordshire, United Kingdom CV Library Full time
IT Service Delivery Lead

Estimated Salary: £55,000 - £75,000 per annum.

We are a growing Fibre Broadband company looking for an experienced IT Service Delivery Lead to join our team. The successful candidate will be responsible for overseeing the delivery of our fibre network services, ensuring high availability and performance while managing incident response and troubleshooting efforts.

Key Responsibilities:
  • Team Leadership: Inspire and mentor a diverse team of engineers, fostering a supportive environment that encourages professional development and teamwork.
  • Operational Oversight: Oversee NOC operations, ensuring high availability and performance of network services while managing incident response and troubleshooting efforts.
  • Process Improvement: Identify opportunities for operational efficiencies and implement best practices to enhance service delivery and response times.
Requirements:
  • Proven experience in a NOC or IT operations role with a strong emphasis on people management and team development.
  • Strong problem-solving abilities and a proactive approach to managing incidents and service disruptions.
  • Familiarity with network monitoring tools and incident management processes.
What We Offer:
  • Generous employer pension; up to 8% matched contribution
  • Income protection & life assurance
  • 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days


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