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AWS Cloud Support Specialist

2 months ago

Northwich, Cheshire, United Kingdom Ingram Micro Full time
AWS Support Engineer Job Description

We are seeking an experienced AWS Support Engineer to join our team at Ingram Micro. As a key member of our cloud support team, you will be responsible for managing, monitoring, and troubleshooting our cloud infrastructure on Amazon Web Services (AWS).

Key Responsibilities:
  • Take ownership of second-line incidents escalated from the 1st Line Support team, ensuring timely resolution.
  • Troubleshoot AWS-related issues, such as network configurations, connectivity problems, and system performance issues.
  • Manage and maintain cloud-based systems and services on AWS, ensuring availability, scalability, and performance.
  • Work closely with 3rd line engineers, solution architects, and developers to resolve complex issues and implement long-term fixes.
  • Automate routine tasks such as backups, updates, and system scaling using AWS tools like CloudFormation, AWS CLI, and Lambda.
  • Develop scripts for system maintenance, automation of incident resolution, and performance tuning (e.g., using Python, PowerShell, or Bash).
  • Maintain and update system documentation, runbooks, and standard operating procedures related to AWS infrastructure.

Requirements:

  • Strong knowledge of AWS core services (EC2, S3, VPC, Lambda).
  • Experience with automation and scripting (Python, PowerShell, Bash).
  • Familiarity with AWS CloudWatch, CloudFormation, and infrastructure-as-code tools.
  • Proficiency with Linux or Windows Server in a cloud environment.
  • Solid understanding of AWS security best practices (IAM, encryption, VPN).

About Us:

Comms-care, part of the Ingram Micro Group, is a multi-award-winning, channel-only, leading IT Service Provider supporting customers across the UK & Ireland. Our HQ is situated on Cheshire Business Park in Lostock Gralam, and we offer a competitive base and benefits package.