IT Operations Lead
3 weeks ago
Are you a results-driven professional looking for a new challenge? We are Shaw Daniels Solutions, a forward-thinking company seeking an experienced IT Operations Lead to join our team.
In this role, you will be responsible for the day-to-day management of the IT Service Desk, ensuring issues are resolved efficiently and effectively. You will also lead the Operational Support team, providing guidance and support to ensure they meet their SLA's and KPI requirements.
The salary for this position is approximately £65,000 per annum, depending on location and experience. If you are a motivated and proactive individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Lead the IT Service Desk and Operational Support team
- Ensure the Support team's SLA's and KPI requirements are fulfilled
- Develop and implement best practices and processes in line with ITIL standards
Requirements:
- At least 5 years of IT Service Desk management experience
- ITIL Foundation Certification (ITIL 4 preferred)
- Excellent communication skills
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