Crisis Management Specialist

3 weeks ago


Welwyn Garden City, Hertfordshire, United Kingdom NHS Full time
About the Role

We are seeking a highly skilled and experienced individual to join our team as a Crisis Management Analyst. This is an exciting opportunity to work closely with our Access & RA Manager and Access Management Technician to maintain and implement new processes connected with the Registration Authority.

Main Responsibilities
  • Ensure compliance with RA legislation and information governance requirements.
  • Carry out Registration Authority duties, including creating National Digital Identities, Smartcard maintenance, and processing access requests.
  • Provide exceptional customer-focused advice, guidance, and support to customers and staff within HBLICT services.
  • Log, triage, resolve, and escalate calls to relevant support teams as needed.
Requirements
  • Significant administrative/secretarial experience and intermediate knowledge of IT systems and software programmes.
  • Clear communicator with excellent writing, data entry, and presentation skills.
About Us

HBLICT is a self-funding organisation providing comprehensive ICT services to six partner organisations. We are a key player in the local health economy, with an operational turnover of circa £10m per annum.



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