Restaurant Operations Manager

4 weeks ago


Bognor Regis, West Sussex, United Kingdom Butlins Full time
Job Description

Buffet Restaurant Shift Manager


Job Summary

The Shift Manager will be the main point of contact for the team during their working day in the Buffets restaurant department. Reporting to the Venue Manager, the Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.


Key Responsibilities

  • Drive guest satisfaction by improving Guest NPS (Net Promoter Score) and addressing feedback to enhance the overall customer experience.
  • Play a key role in boosting employee engagement through improved ENPS (Employee Net Promoter Score) and fostering a positive and productive work environment.
  • Focus on optimising retail spend to ensure financial efficiency while maintaining profitability.
  • Ensure the right people are in the right place at the right time, managing staffing effectively to meet business needs and uphold high operational standards.


About You

You will be responsible for managing the team during shifts, ensuring that key tasks and objectives are met. You'll actively drive add-on sales and promotions while supporting your team to do the same. Maintaining stock and ensuring propositions are always available for guests is crucial, as is consistently delivering a quality guest experience in line with brand and venue guidelines. You will also ensure that guest feedback is captured and addressed where possible, monitoring NPS and taking appropriate actions.


Requirements

  • Previous leadership experience in a similar restaurant or volume driven F&B environment.
  • Strong guest-facing skills, handling a variety of queries and resolving complaints directly.
  • Experienced in generating new opportunities through sales and promotions, and adapting to working with multi-skilled teams to support various business areas based on guest demand.
  • Demonstrable experience in leading teams to success, including managing performance, coaching, delivering training, and setting standards while role-modelling expected behaviours.
  • Strong communication skills at all levels and the ability to manage multiple priorities while adapting to changing requirements.


About Butlin's

At Butlin's, we're all about fun, excitement, and adventure by the bucketload. For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.


Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.


So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you.



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