Customer Service Specialist with Multilingual Skills
3 weeks ago
Job Type: Permanent
Location: West London
Salary: £30,000 per annum
We are seeking a highly motivated Client Support Adviser with fluency in French, German, or Nordic languages to join our close-knit sales and support team in West London.
As a Client Support Adviser, you will be working with a dynamic team providing high-level Saas support and training on products and services in a professional and consultative manner. Hybrid working, travel opportunities, and excellent career development are just some of the great aspects of this role.
Your key responsibilities will include:
- Delivering exceptional customer service and product support via phone and email
- Maintaining accurate CRM systems
- Maintaining in-depth knowledge of products and services
- Demonstrating products and providing online and in-person training for clients
- Creating and updating training manuals and videos, as well as leading webinars
- Travelling to clients and exhibitions to promote products
Requirements:
- Fluency in French, German, Danish, Norwegian, Finnish, or Swedish to a native level, both written and spoken
- Fluency in English, both written and spoken
- 2-3 years of experience in B2B customer/client services
- Experience or knowledge of the SaaS industry is advantageous
- Proactive and problem-solving mindset
- Excellent IT skills
- Strong interpersonal skills and a professional manner
Apply with your CV in English and in Word format to Covent Garden Recruitment Ltd.
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