Customer Service Specialist with Multilingual Skills

3 weeks ago


London, Greater London, United Kingdom Covent Garden Recruitment Ltd Full time
Job Title: Client Support Adviser with French, German, or Nordic Language Skills

Job Type: Permanent

Location: West London

Salary: £30,000 per annum

We are seeking a highly motivated Client Support Adviser with fluency in French, German, or Nordic languages to join our close-knit sales and support team in West London.

As a Client Support Adviser, you will be working with a dynamic team providing high-level Saas support and training on products and services in a professional and consultative manner. Hybrid working, travel opportunities, and excellent career development are just some of the great aspects of this role.

Your key responsibilities will include:

  • Delivering exceptional customer service and product support via phone and email
  • Maintaining accurate CRM systems
  • Maintaining in-depth knowledge of products and services
  • Demonstrating products and providing online and in-person training for clients
  • Creating and updating training manuals and videos, as well as leading webinars
  • Travelling to clients and exhibitions to promote products

Requirements:

  • Fluency in French, German, Danish, Norwegian, Finnish, or Swedish to a native level, both written and spoken
  • Fluency in English, both written and spoken
  • 2-3 years of experience in B2B customer/client services
  • Experience or knowledge of the SaaS industry is advantageous
  • Proactive and problem-solving mindset
  • Excellent IT skills
  • Strong interpersonal skills and a professional manner

Apply with your CV in English and in Word format to Covent Garden Recruitment Ltd.



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