Operations Customer Services Director

13 hours ago


Wigan, Wigan, United Kingdom ArrowXL Full time

ArrowXL is a dynamic and forward-thinking company that is committed to delivering excellent customer service. We are seeking an experienced Operations Customer Services Director to join our team.

About the Position:

The estimated salary for this role is £50,000 - £65,000 per annum, depending on experience. As an Operations Customer Services Director, you will be responsible for overseeing the operations of our customer service team and ensuring that we deliver exceptional service to our customers.

  • Developing and implementing strategies to improve customer satisfaction and loyalty.
  • Managing budgets and resources to ensure efficient use of company funds.
  • Coaching and developing team members to help them achieve their full potential.

The ideal candidate will have experience working in a leadership role and be able to communicate effectively with team members and stakeholders. We offer a range of benefits including hybrid working options, annual leave, holiday buy scheme, enhanced pension plan options, private medical insurance, life insurance, medicash, employee assistance programme, progression and development opportunities, staff discount, discounted gym membership, cycle to work scheme, long service awards, employee of the month, CEO award of the month, departmental incentives, and retail discounts.



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