Night Shift Service Coordinator
2 weeks ago
About the Role:
As a Night Shift Service Coordinator at Places for People, you will be the first point of contact for residents and visitors within our communities. You will be responsible for ensuring a customer-focused approach in all services, addressing issues such as noise, vandalism, and crises as per support documentation.
Key Responsibilities:
- Comply with data protection laws, safeguarding protocols, and conduct regular safety and building checks.
- Innovate to enhance service delivery, maintain accurate records of nighttime activities and incidents, and oversee the cleanliness and safety of communal areas.
- Act as a positive representative, building relationships with external organisations.
- Support the organization's vision and participate in training as needed.
Working Hours:
This is a night shift role working 3 days a week, Friday, Saturday, and Sunday (9pm-9am).
Requirements:
- Bring essential skills and experience, including local knowledge and networks, strong communication and professionalism, and an understanding of personal and professional boundaries.
- Familiarity with Group policies, property management, COSHH, Health & Safety requirements, and IT systems.
- Ability to assess and manage conflicting demands, represent the business, and understand safeguarding, support planning, and risk assessment principles.
- Experience in a customer-focused service environment, recognizing the importance of record-keeping and GDPR compliance, and responding effectively to crises.
- Possess initiative, creative thinking, and process-driven quality and risk management skills.
Benefits:
- Competitive salary, with a salary review yearly.
- Pension with matched contributions up to 7%.
- Excellent holiday package – 35 days annual leave with the option to buy or sell leave.
- Bonus scheme for all colleagues at 2%.
- Training and development.
- Extra perks including huge discounts and offers from shops, cinemas, and much more.
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