Control Tower Team Lead

2 weeks ago

Workington, Cumbria, United Kingdom fish4.co - Jobboard Full time

**Job Summary**

We are seeking a highly skilled and experienced Control Tower Team Lead to join our team at Lillyhall Control Tower. As a key member of our Security & Distribution Centre Delivery Management System team, you will be responsible for supervising and coordinating the DMS team to ensure seamless delivery of our services.

**Key Responsibilities**

  • Supervise and lead the DMS team to ensure effective control and coordination of the Delivery Management System.
  • Coordinate all activities and ensure the DMS is fully resourced as required, acting as the first line of contact for personnel absence and holiday requests.
  • Manage potential conflicts and respond to contractor or customer concerns and complaints.
  • Handle system failures and minimize unexpected downtime.
  • Support the team in making decisions around reassigning, updating, and cancelling DMS data.
  • Provide an interface/point of contact for suppliers and management.
  • Maintain regular communication with the Site Manager and relevant stakeholders.
  • Ensure current output/display is maintained, up to date, and accurate.
  • Liaise with clients, suppliers, and other stakeholders through face-to-face, telephone, and e-mail communication.
  • Manage the administration and correcting of inaccuracies, effectively managing employee performance.
  • Gather and create effective reports for analysis around Key Performance Indicators (KPI).

**Requirements**

  • Essential Training:
    • IOSH 4-day Managing Safely Certificate
    • Lillyhall Emergency Arrangements Training
    • DMS Operations, Access, and Control
    • NAVMAN Operations, Access, and Control
    • VOR Operations, Access, and Control
    • Sellafield Itinerant pager operations (Contractor)
    • Peterson E-Learning Platform Completion
  • Other Training:
    • Control Tower Administration Control
    • TLT Management of Telephone Threat
    • BMS Operational Awareness and Access
    • Working knowledge of warehouse management and materials / transport planning
  • Desirable Qualifications / Training:
    • Previous experience in a customer relations role desirable but not essential
    • Knowledge of logistics and transport desirable but not essential

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