Senior IT Support Professional

7 days ago


London, Greater London, United Kingdom Just IT Recruitment Full time

Job Title: Senior IT Support Professional

About the Role:

We are seeking a skilled and experienced IT Support Specialist to join our Global Service Desk team in London. As a key member of our team, you will be responsible for providing high-level support to our staff via phone and email.

Key Responsibilities:

  1. Responding to service desk calls and resolving issues on first contact.
  2. Escalating complex cases to technicians and monitoring ticket status.
  3. Maintaining accurate records in our service desk tracking system.
  4. Participating in training to stay updated on current and new technologies.
  5. Following company policies and procedures while providing user support.

Requirements:

  • Strong communication skills with the ability to develop tactical plans.
  • Proficient in operating systems and core applications, including Microsoft Windows 10, Office 365 Suite.
  • Intermediate networking knowledge, including wireless technologies.
  • Familiar with Internet Explorer, Firefox, and Microsoft Edge browsers.
  • Available for on-call and overtime work as needed.
  • Extensive experience in a professional services environment, preferably within a law firm.

Salary:£35,000 - £45,000 per annum.



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