Senior IT Support Professional
7 days ago
Job Title: Senior IT Support Professional
About the Role:
We are seeking a skilled and experienced IT Support Specialist to join our Global Service Desk team in London. As a key member of our team, you will be responsible for providing high-level support to our staff via phone and email.
Key Responsibilities:
- Responding to service desk calls and resolving issues on first contact.
- Escalating complex cases to technicians and monitoring ticket status.
- Maintaining accurate records in our service desk tracking system.
- Participating in training to stay updated on current and new technologies.
- Following company policies and procedures while providing user support.
Requirements:
- Strong communication skills with the ability to develop tactical plans.
- Proficient in operating systems and core applications, including Microsoft Windows 10, Office 365 Suite.
- Intermediate networking knowledge, including wireless technologies.
- Familiar with Internet Explorer, Firefox, and Microsoft Edge browsers.
- Available for on-call and overtime work as needed.
- Extensive experience in a professional services environment, preferably within a law firm.
Salary:£35,000 - £45,000 per annum.
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