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Reservations Supervisor
2 months ago
About the Role:
The Reservations Supervisor will be responsible for ensuring the smooth operation of the reservations department, including managing guest bookings, supervising colleagues, and maintaining high standards of service.
Key Responsibilities:
- Ensure accurate and efficient guest booking processes, including personalized information.
- Supervise colleagues in the absence of the manager, maintaining departmental standards and methods of service.
- Respond to guest inquiries and resolve issues in a professional and timely manner.
- Stay up-to-date with operating systems, including Avaya, Opera, Amadeus, Reserve, and Tiger Uno.
About Hyatt Regency London – The Churchill:
Located in the heart of London's West End, Hyatt Regency London – The Churchill offers 440 sophisticated guestrooms, 11 meeting spaces, and a range of dining options, including seasonal British dishes and Afternoon Tea at The Montagu.
What We Offer:
- Complimentary nights at Hyatt Hotels worldwide.
- Discounted hotel stays for you and your family and friends.
- Free meals on duty.
- 50% discount on food and beverages when dining as a guest.
- Uniforms provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- Continuous learning and development opportunities.
Join a Team That Cares:
At Hyatt, we believe in empathy, integrity, respect, inclusion, experimentation, and wellbeing. We're passionate about diversity, equity, and inclusion, and we're committed to making travel more human, connected, and sustainable.
