Senior Gaming Professional

2 weeks ago


London, Greater London, United Kingdom Grosvenor Casinos Full time
Job Title: Experienced Dealer

Company Overview

Grosvenor Casinos is a leading gaming company that offers an exciting and rewarding work environment. We strive to provide our customers with the best gaming experience, while also investing in our people and venues to ensure long-term success.



Job Responsibilities

As an experienced dealer, you will be responsible for:

  • Welcoming and assisting customers in gaming, ensuring a positive and enjoyable experience.
  • Providing excellent customer service, understanding game rules and payouts, and identifying high-value members.
  • Explaining game rules to first-time customers, ensuring a seamless gaming experience.
  • Following guidance from the CADS and gaming supervisor to meet table demand and deliver exceptional service on the gaming floor.
  • Recognizing signs of problem gambling and informing a manager to prioritize safer gambling practices.

Benefits

You'll receive a competitive salary, a 1000 joining bonus*, a share of uncapped tips, premium pay allowance after midnight, and a whopping 50% off food and soft drinks across all Grosvenor & Mecca venues. Additionally, you'll have opportunities to develop your skills and learn new ones in a dynamic and supportive team environment.

The 1000 joining bonus is paid out in two installments of 500 after 6 months and 12 months, subject to terms and conditions.



Requirements

To be successful in this role, you'll need to possess excellent communication and customer service skills, a strong understanding of gaming rules and procedures, and the ability to work effectively in a fast-paced environment.

As a valued team member, you'll have opportunities to develop your skills and learn new ones in a dynamic and supportive team environment.



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