Electronic Gaming Host

4 weeks ago


London, Greater London, United Kingdom Metropolitan Gaming Full time

Job Title: Electronic Gaming Host

At Metropolitan Gaming, we're looking for a skilled Electronic Gaming Host to join our team. As an Electronic Gaming Host, you will be responsible for providing exceptional customer service and ensuring a seamless gaming experience for our guests.

Key Responsibilities:

  • Provide excellent customer service and respond to customer queries and disputes in a professional and courteous manner.
  • Maintain a safe and secure working environment, adhering to all relevant health and safety regulations.
  • Carry out basic maintenance of gaming machines and equipment, reducing downtime and ensuring optimal performance.
  • Promote our Metcard rewards to all customers, enhancing their gaming experience and encouraging loyalty.
  • Assist management in all areas of promotion and customer service, as directed.
  • Have a good knowledge of all forms of fraudulent behavior in casinos and report any suspicious incidents to management.

Requirements:

  • Excellent customer service skills and ability to maintain a positive, professional relationship with all guests and colleagues.
  • Methodical and attentive to detail, with good manual dexterity.
  • Ability to promote all areas of the venue and understand departmental specific operations and services.
  • Positive and upbeat attitude, with a high level of personal integrity and a strong work ethic.

About Us:

Metropolitan Gaming is a leading gaming and leisure brand, dedicated to providing exceptional experiences for our guests. We're passionate about delivering a unique and memorable experience, and we're looking for talented individuals to join our team.



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