Customer Service Expert
2 days ago
As a Customer Service Expert at beBee Professionals in Bangor, United Kingdom, you will be responsible for delivering exceptional customer experiences through various communication channels. Your primary goal is to resolve customer inquiries efficiently and provide accurate information about products and services.
Key Responsibilities:
- Handle customer calls, emails, and chat queries with a high level of professionalism.
- Provide detailed information about our offerings to ensure customers make informed decisions.
- Escalate complex issues to relevant teams while ensuring timely resolutions.
- Process customer orders and manage account details with precision.
- Maintain accurate records of customer interactions and follow-up tasks.
- Collaborate with cross-functional teams to drive customer satisfaction.
Requirements:
- Prior experience in a customer-facing role is preferred.
- Exceptional communication and problem-solving skills are essential.
- The ability to multitask and maintain attention to detail in a fast-paced environment.
- Familiarity with Microsoft Office and CRM systems is required.
- Able to work independently and as part of a team.
- Flexible working hours, including weekends.
Benefits:
- Competitive salary with performance-based incentives: £25,000 - £35,000 per annum.
- Pension scheme and comprehensive healthcare benefits.
- Ongoing training and development opportunities to enhance your skills.
- A supportive work environment with clear career progression pathways.
- Flexible working options to suit your needs.
We are seeking a talented individual who is passionate about delivering outstanding customer service and contributing to a dynamic team at beBee Professionals in Bangor. If you meet the requirements and are eager to take on this challenge, please submit your CV for consideration.
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