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Energy Industry Specialist
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Assistant at Utilita Energy. As a key member of our retail hub, you will play a vital role in delivering exceptional customer service and supporting our customers in achieving their energy goals.
Key Responsibilities- Customer Interaction: Provide top-notch customer service through face-to-face, live chat, and phone support, ensuring that customers receive a seamless and personalized experience.
- Energy Solutions: Offer expert advice and guidance on energy efficiency tips and tricks, helping customers to reduce their energy consumption and costs.
- Transaction Processing: Handle PayPoint and Payzone transactions with accuracy and efficiency, ensuring that customers' accounts are up-to-date and secure.
- Sales and Service Goals: Work towards targets and objectives, driving sales and customer satisfaction while maintaining a high level of service quality.
- Community Engagement: Collaborate with local charities and organizations, promoting our charitable foundation, 'Utilita Giving,' and making a positive impact in the community.
- Bonus Scheme: Participate in a structured bonus scheme, with personal and business elements, tied to our core values of fairness, smart, and sustainability.
- Career Progression: Enjoy opportunities for training and career advancement, with a clear progression pathway to help you achieve your goals.
- Wellbeing and Benefits: Access a range of benefits, including 25 days annual leave, access to the Unmind App, and an Employee Assistance Programme, to support your physical and mental wellbeing.
- Exclusive Packages: Enjoy discounted offers for home Sky TV and broadband packages, as well as a paid volunteering day every year to give back to the community.
Utilita Energy is the energy company of choice for over 800,000 homes across the UK, providing award-winning energy solutions and smart meters. We are committed to sustainability, with a goal of being net zero by 2030, and are dedicated to educating customers on the cleanest and greenest ways to use energy.
