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Regional Operations Manager

2 months ago


Leeds, Leeds, United Kingdom Anthem Management Full time
Job Description

Job Title: Regional Operations Manager

Job Summary:

We are seeking an experienced Regional Operations Manager to join our team at Anthem Management. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our Block Management team across your region.

Key Responsibilities:

  • Partner with Executive Leadership Team to develop and implement regional short, mid, and long-term goals and objectives, ensuring alignment with company core values.
  • Provide leadership and coaching to direct reports, ensuring efficient running of the region and overall team development.
  • Run an efficient and effective region, monitoring and regularly meeting metrics and KPIs, and managing relevant block portfolios.
  • Performance manage team members as needed to meet set metrics and KPIs.
  • Develop and suggest best practices and procedures for application across the business area and wider areas.
  • Organize regional block management portfolios, including associate property allocation.
  • Oversee new business development opportunities, creating and following up on leads, and cultivating existing business relationships.
  • Cultivate and enhance company culture through alignment with the wider corporate culture strategy, implemented via specific training courses, culture committee meetings, and monthly initiatives.
  • Facilitate regular training sessions with associates, identify training and development needs, and recommend additional training for the region as needed.
  • Oversee all growth for the department, partnering with the Talent team on recruitment, interviews, selection, evaluation, and onboarding processes for direct reports and indirect reports as needed.
  • Enforce region and company-wide policies, procedures, and performance standards, providing coaching and corrective discipline as necessary.
  • Review and assist management teams with the preparation and review of annual property budgets, ensuring timely and accurate monthly financial and operational reporting.
  • Ensure sites comply with all policies, requirements, and compliance related to safety, reporting of unsafe work practices, and accident prevention and reporting.
  • Implement and manage systems and processes to ensure statutory and regulatory compliance.
  • Develop and maintain successful relationships with internal and external stakeholders, maintaining confidentiality in sensitive matters and having the ability to influence and negotiate the successful resolution of inquiries and disputes.
  • Manage developments and client/owner relationships to ensure business retention.
  • Responsible for your Profit and Loss Account, reporting on progress and providing commentary through the monthly Business Review Meetings, ensuring your region runs in line or better than budget, operates efficiently, and is in compliance with all rules and regulations.
  • Keep abreast of current changes in technology, leasing, and sales tools, processes, and standards within the industry and area(s) of responsibility, attending internal and external training programs, and accessing other sources of information, and applying knowledge and practices to area(s) of responsibility.
  • Responsible for advising and explaining to the team legislative changes affecting block management.
  • Carry out regular meetings with direct reports and skip-level meetings with Property Managers and the wider team.
  • Visit all large developments and key client sites at various points throughout the year, and undertake ad-hoc property inspections to ensure standards are maintained.
  • Ensure visibility, attending each office at least once per week or equivalent.
  • Work alongside management teams in ancillary services (service charge accounting, insurance, legal, etc.) and promote the use of and collaborate to achieve excellent service provision.
  • Networking across the industry.
  • Responsible for integration of new business across departments.
  • Represent the company at external meetings, trade meetings, and conferences.
  • Attend, prepare, and present at client meetings.
  • Undertake any other reasonable duties commensurate with the role.

The Impact You Can Make:

You thrive in a fast-paced environment, consistently challenge the status quo, and get others to march to your beat.

You are highly motivated and understand the importance of adhering to deadlines and ensuring quality outputs.

Able to recruit and train associates to deliver exceptional service through every interaction.

Your confidence and knowledge, following process and ensuring compliance, driving the business forward.

Your Building Blocks of Success:

  • Ideally 7 years in a regional supervisory/management role.
  • High level of technical leasehold knowledge.
  • MTPI / AssocRICS qualified, or will be required to complete within 12 months of appointment.
  • Demonstrable track record in block management.
  • Strong understanding of property and compliance requirements.
  • Significant experience of managing and leading a team.
  • Able to use initiative and take responsibility for providing solutions.
  • Work innovatively and proactively with accuracy and attention to detail.
  • Experience of partnering with other internal departments being flexible and cooperative.
  • Ability to prioritize and manage high workloads in peak periods.
  • Strong presentation skills, able to articulate to a high standard to secure and maintain business.
  • Superb written, verbal, and interpersonal communication skills.
  • Able to gather, assimilate, analyze, and effectively summarize information and give briefings.
  • Experience in the Building Safety Space in relation to all ongoing Building and Fire safety amendments.
  • Tech savvy, being competent working with Microsoft Office and able to pick up software like Qube and FixFlo quickly.

The Anthem Difference:

At Anthem Management, we put our clients first and enjoy the part we play in helping their buildings thrive. Our diverse and talented team is what makes us great and keeps us at the forefront of the industry. We would be delighted to have you join us on this exciting journey.

Anthem Management is an equal opportunities employer.