Helpdesk Support Lead

2 weeks ago

Birmingham, Birmingham, United Kingdom The Gambling Commission Full time
About the Role

We are seeking an experienced IT professional to join our team as a Helpdesk Support Lead. As a key member of our IT Operations team, you will be responsible for providing technical support and guidance to our IT Support team, ensuring the smooth operation of our ICT services.

Key Responsibilities
  • Lead and manage the IT Support team, providing technical guidance and support as needed.
  • Develop and implement effective IT service management processes and procedures.
  • Collaborate with the IT Operations Manager to ensure the delivery of high-quality IT services.
  • Provide technical expertise and support to the IT Support team, including troubleshooting and resolving complex technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Work closely with the Digital Infrastructure team to ensure the effective deployment and maintenance of IT systems and infrastructure.
  • Identify and implement opportunities for process improvements and efficiency gains.
Requirements
  • Proven experience in leading and managing IT support teams.
  • Strong technical knowledge of Microsoft O365, Azure, and Intune administration.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong problem-solving and analytical skills.
  • Experience with IT service management frameworks and tools.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
About Us

The Gambling Commission is a regulatory body responsible for ensuring the integrity and fairness of the gambling industry in the UK. We are committed to protecting the public and promoting a safe and responsible gambling environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.

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