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Customer Service Supervisor

2 months ago

Leamington Spa, Warwickshire, United Kingdom LKQ Euro Car Parts Full time
Job Title: Customer Service Supervisor

At LKQ Euro Car Parts, we're committed to delivering exceptional customer service and creating a positive experience for our customers. As a Customer Service Supervisor, you'll play a key role in leading our retail team to achieve this goal.

Key Responsibilities:
  • Lead and manage a team of retail colleagues to deliver excellent customer service and achieve business objectives.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the operations and sales teams to ensure seamless customer interactions.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Ensure compliance with health and safety legislation and branch standards.
Requirements:
  • Proven leadership and management experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Flexibility to adapt to changing business needs.
What We Offer:
  • Pension and 22 days annual leave.
  • Hapi benefits retail discount and staff discount.
  • Genuine career progression opportunities.
  • Access to a 24-hour Employee Assistance Programme.

LKQ Euro Car Parts is a leading distributor of car and LCV parts, with a commitment to innovation and customer satisfaction. If you're passionate about delivering exceptional customer service and leading a team to success, we'd love to hear from you.