Account Manager
3 weeks ago
We are seeking a detail-oriented and proactive Account Manager with strong data analysis skills to join our team at Aptean. The ideal candidate will be responsible for managing client relationships, ensuring client satisfaction, and leveraging data insights to drive business growth and improve customer experiences.
Key Responsibilities:
- Develop and maintain strong, long-term relationships with clients.
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Understand clients' business needs and objectives to provide tailored solutions.
- Analyse client data to identify trends, opportunities, and areas for improvement.
- Prepare and present detailed reports and dashboards to clients and internal stakeholders.
- Use data insights to support strategic decision-making and client recommendations.
- Identify and pursue new business opportunities with existing and potential clients.
- Develop and implement account plans to achieve improvement targets and expand client accounts.
- Collaborate with the operations team to develop proposals and presentations.
- Coordinate and manage client projects, ensuring timely delivery and adherence to quality standards.
- Monitor project progress and communicate updates to clients and internal teams.
- Address any project-related issues and implement corrective actions as needed.
Requirements:
- Bachelor's degree in Business Administration, Marketing, Data Science, or a related field.
- Proven experience as an Account Manager, Data Analyst, or in a similar role.
- Strong analytical skills with the ability to interpret and manipulate complex data sets.
- Proficiency in data analysis tools and software (e.g., Excel, QlikSense BI).
- Excellent communication and presentation skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple projects and prioritize tasks effectively.
- Familiarity with CRM software (e.g., Salesforce) is a plus.
- Ability to work independently and as part of a team.
About Aptean
Aptean is a global provider of mission-critical, industry-specific software solutions. Our purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors, and other focused organizations. We are committed to promoting a company culture where diversity, equity, and inclusion are central. We are dedicated to applying this principle as we interact with our customers, build our teams, cultivate our leaders, and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality, and gender identity, religion, disability, or age.
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