Technical Support Specialist

3 days ago


Penrith, Cumbria, United Kingdom SFG20 Full time
About SFG20

SFG20 is the leading authority for built environment maintenance, empowering people to create and sustain safer buildings through innovative services and pioneering technologies. Our mission is to make buildings better using our standard, software, and expertise.

We aim to become the industry benchmark for building maintenance, protecting and enhancing quality of life.

Job Description

As a Technical Support Specialist at SFG20, you will play a vital role in our organisation, providing exceptional technical support and contributing to our technological development. You will be responsible for offering first and second-line technical assistance to staff through HubSpot ServiceDesk, ensuring prompt resolution of issues. Additionally, you will support and maintain our HubSpot CRM system, a critical tool for our sales and marketing teams.

Your key responsibilities will include:

  • Providing first and second-line technical support to staff through HubSpot ServiceDesk.
  • Supporting and maintaining the HubSpot CRM system.

Key Requirements

  • Experience with front-line customer support and troubleshooting via a service desk platform, preferably HubSpot ServiceDesk.
  • Proficiency in supporting CRM systems, preferably HubSpot CRM.
  • Understanding of technical processes for continuous integration and deployment or data support activities.

Desirable Skills

  • CompTIA A+, Network+
  • Microsoft Certified Solutions Associate (MCSA)
  • ITIL v4
Our Benefits
  • 26 days holiday + Bank holidays + buy up to 5 days.
  • Private Medical insurance with BUPA.
  • Remote first policy.
  • Employee Assistance programme with WeCare.
  • Gym Discounts.

We are committed to diversity and inclusion, creating an inclusive environment where everyone feels welcome, safe, and able to bring their whole self to work.



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