Store Operations Manager

2 weeks ago

Liverpool, Liverpool, United Kingdom Tesco Full time

About the Role

We are seeking a highly skilled and motivated Shift Leader to join our team at Tesco. As a Shift Leader, you will be responsible for overseeing the daily operations of our store, ensuring that our customers receive an exceptional shopping experience.

Key Responsibilities

  • Coordinate the store team to deliver an easy, fuss-free shopping experience for customers
  • Support your colleagues, ensuring they deliver daily priorities and take regular breaks
  • Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone's safety
  • Be the go-to person for colleagues in the absence of a manager for day-to-day queries
  • Maintain a clean, tidy, and well-presented store
  • Support managers to coordinate seasonal, community, and charity events
  • Contribute to a great team atmosphere, that's inclusive of everyone
  • Provide great customer service, by listening to our customers and putting them first in everything you do
  • Keep the team well-informed and up to speed on any communications, changes, or updates
  • Stay knowledgeable about store performance, and look for ways to improve and simplify operations
  • Coordinate store improvements, and remove any obstacles that might be getting in the way of great service
  • Follow health and safety routines and procedures, and ensure colleagues do the same
  • Recognise and celebrate colleagues within the team who are providing great service

Requirements

  • Be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
  • Build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
  • Be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
  • Be comfortable taking the lead, and overseeing the store in the absence of your Manager
  • Be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
  • Be motivating, so you can inspire your team to deliver beyond expectations
  • Be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

What's in it for you

As a Shift Leader at Tesco, you will have the opportunity to work in a fast-paced retail environment, with a variety of tasks and challenges to keep you engaged. You will also have access to ongoing learning opportunities, and award-winning training, to help you develop your skills and progress in your career. Our benefits include:

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds

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