Field Based Mechanical Service Technician

2 weeks ago

London, Greater London, United Kingdom Harrison Scott Associates Full time

Job Summary:

We are seeking a skilled Field Based Mechanical Service Engineer to join our team at Harrison Scott Associates. As a Field Based Mechanical Service Engineer, you will be responsible for delivering exceptional service and support to our customers, ensuring excellent communication and timely resolution of technical issues.

Key Responsibilities:

  1. Provide service, repairs, and maintenance on equipment to customers within SLA agreements and as directed by the Line Manager.
  2. Carry out service calls promptly and efficiently, following up and resolving technical and parts issues to completion.
  3. Keep customers and Line Manager updated and informed, attending all training courses and service meetings as requested.
  4. Provide customer telephone engineering support, proficient use of software that impacts on a service Engineer's responsibilities.
  5. Complete all relevant documentation and paperwork, ensuring it is received by the appropriate administrator on time.
  6. Develop an in-depth knowledge of Finishing Equipment supplied by the Company, providing demonstrations on equipment as and when required.
  7. Maintain spare parts car stock, cost awareness, and process warranty claims, ensuring service and maintenance calls are carried out and records retained.
  8. Work under own guidance when attending to on-site fault finding, as well as being part of a team with installations.
  9. Maintain company property, i.e., vehicle, tools, laptop, phone, etc., observing Health & Safety policies & procedures.
  10. Promote company products and feedback any relevant information back to the service and sales departments, promoting the Company in a positive manner and demonstrating a polite and respectful attitude to customers and fellow colleagues.

Requirements:

  1. Electrical and Mechanical skills.
  2. Communication skills – verbal and written.
  3. IT skills, e.g., Windows operating system knowledge, installation of drivers and software, Microsoft Office.
  4. Interpersonal skills.
  5. Team player with the ability to complete individual tasks.
  6. Attention to detail and accuracy.

About Us:

Harrison Scott Associates is a leading recruitment agency specializing in the placement of skilled professionals in various industries. We are committed to providing exceptional service and support to our customers and candidates.

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