Airport Operations Manager
3 weeks ago
About the Role
We are seeking a highly skilled and experienced Airport Operations Manager to join our team at MAG. As a key member of our hospitality team, you will be responsible for leading and developing a sales-driven culture that delivers consistent operational excellence and sustained profitable growth.
Key Responsibilities
- Monitor and continuously improve the service provided to guests, ensuring the highest professional standards and culinary excellence that complies with all legislative requirements.
- Responsible for contributing to the delivery of the P&L and delivering all KPIs through ensuring sustained growth of turnover and net operating profits.
- Lead from the front with strong communication skills and shop floor presence to demonstrate the ideal leadership.
- Plan, lead and deliver effective mobilisation or refresh of facilities, co-ordinating with relevant support functions as appropriate.
- Responsible for overall review and financial performance of the outlet.
- Plans and manages colleague deployment on a weekly basis to match rising and falling sales.
- Identifies talent, trains and develops team and manages succession planning for the unit.
- Accountable for stock management and ensuring product is closely managed to minimise wastage.
Requirements
- Desirable background in the hospitality sector, with a proven track record of high-end delivery.
- Desirable experience of managing restaurant and catering teams either in-house or via contracted providers.
- Analytical skills with a solution-oriented approach to deliver on budgets.
- A solid understanding of the market.
- Successfully managed budgets, capable of prioritising spend, driving profit and identifying cost efficiencies.
- Computer literacy on mainstream PC applications including Microsoft Office.
- Ability to lead, inspire and motivate a diverse team with fairness and empathy.
- Ability to manage effectively in a fast-paced environment.
What We Offer
- Access to our employee rewards portal with discounts and savings.
- 24-hour Employee Assistance Programme.
- MAG Pension scheme which doubles your contribution.
- Fantastic career development opportunities.
- Tax-free Airside shopping in our departure lounge.
- Free shuttle bus (A1 Flyer) from the city centre to the airport.
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