Security Operations Manager
5 days ago
In this role, you will be working with our team to provide exceptional customer service and ensure the smooth operation of our security systems. As a Control Room Operator, you will be responsible for monitoring CCTV cameras, responding to alarm activations, and implementing client escalation procedures.
We are looking for an individual who is highly organized, detail-oriented, and able to work well under pressure. If you have experience in IT and are familiar with Microsoft Office, we would love to hear from you.
About the Role:
- Provide out-of-hours support to all aspects of security operations.
- Handle scheduling of officers, book on/off check calls, site setups, and escalations.
- Enforce the need for accurate check call completion.
- Complete remote Compliance & Welfare calls as per KPI.
- Conduct reactive and planned out-of-hours mobile security patrols of sites as required.
- Track and manage information related to daily documents handovers and reporting.
- Handle email communications, including sending, receiving, types of response, and escalation using designated email groups.
- Handle phone calls efficiently and professionally, relaying information as necessary, and ensuring proper circulation.
- Conduct audits, including key registers, staff welfare, and control room sign-in/out registers.
- Ensure compliance by ensuring all staff are booked on and track any lateness on People Hours, updating the ASM/RSM teams accordingly.
About Prime Secure:
We are an award-winning privately-owned business providing security system and guarding services to our blue-chip customer base across the UK. This role is based at our Glasgow office with regular travel required to our regional offices in St Albans and Altrincham.
We are growing quickly and have ambitious plans to achieve a turnover of £50m per annum by 2030. We embrace new ideas and change and value everyone's input into how we continue to thrive and grow.
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