Insurance Performance Manager

13 hours ago


London, Greater London, United Kingdom ERS Administration Services Full time
Job Title: Insurance Performance Manager

About ERS Administration Services
We are a leading provider of insurance administration services, working exclusively with motor insurance brokers to help them meet the needs of their customers. Our goal is to provide exceptional service and support to our partners.

Salary: £55,000 - £65,000 per annum

Job Description:
We are seeking an experienced Claims Business Manager to join our team. As a Claims Business Manager, you will be responsible for managing the performance of our Third Party Arrangements (TPA) supplier contracts. This includes reviewing financial data, working with suppliers to ensure remedial action is taken where necessary, and leading and managing specific claims initiatives.

Key Responsibilities:
- Manage key broker relationships, enhance satisfaction through regular communication, strategic insight & analysis of risk mitigation opportunity.
- Review financial data and work with the suppliers to ensure any necessary remedial action is taken where improvement opportunity is identified.
- To lead and manage specific claims initiatives including tracking and analysis of management information.
- Understand and respond to business results, market, technical and legal challenges.
- Work with the audit function to provide assurance over TPA performance.
- To make recommendations to the Heads of function and Claims Assurance for optimal contract terms. To participate as required in the new contract / renewal and mid-term negotiation process.
- Ensure that TPA partners represent the ERS values and that the ERS brand is protected in relation to their actions, including but not limited to TCF and legal or regulatory requirements.

Essential Qualifications, Skills and Experience:
- Strong interpersonal and relationship building skills.
- Generic motor insurance policy.

Benefits:
- Competitive benchmarked salary of £55,000 - £65,000 per annum.
- 25 days holiday per annum.
- Discretionary bonus scheme.
- Employee assistance programme.
- Salary sacrifice benefits.
- Annual benefits reviews.
- The option for professional qualifications and study support.

Why Choose ERS Administration Services?
We offer a dynamic and supportive work environment, with opportunities for career development and growth. We are committed to providing exceptional service and support to our partners, and we are looking for talented individuals who share our vision.

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