Experience Officer for Member Engagement

3 weeks ago


London, Greater London, United Kingdom THE RAMBLERS Full time

**About The Ramblers**

We are Britain's walking charity, working to protect and promote the nation's footpaths and green spaces. Our refreshed strategy focuses on growing our supporter base and increasing access to nature for all.

This temporary role is an exciting opportunity to join our team as a full-time Experience Officer for Member Engagement. As a key member of our Member and Supporter Experience team, you will be responsible for delivering excellent customer service and support to our members and supporters.

**Responsibilities:**

  • Triage enquiries and escalate issues to subject-matter experts as needed.
  • Process and manage financial payments in a timely and accurate manner.
  • Maintain accurate records in our CRM system, adhering to data protection and Gift Aid Legislation.
  • Investigate and resolve low-level issues or complaints, providing exceptional customer service throughout the process.

**Requirements:**

  • An excellent telephone manner and ability to adapt style, tone, and content to provide a tailored service to supporters.
  • A genuine desire to help members and supporters, with empathy and patience.
  • Adaptability and flexibility in a fast-paced environment.

**Location:** Hybrid (split between home-working and London)

**Estimated Salary Range:** £25,061-£27,568 per annum

This is a temporary, full-time position for a maximum duration of three months.



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