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Credit and Debt Recovery Specialist

1 month ago

Exeter, Devon, United Kingdom LSEG (London Stock Exchange Group) Full time

LSEG offers a challenging job in a fast-growing environment that is driven by continuous developments and improvements. As a Credit & Collection Representative, you will play an important role in our team, working closely with customers, departments, and international colleagues.

Key Responsibilities:
  • You will operate all established collection procedures using your initiative, imagination, and flexibility to achieve targeted expectations/results while promoting customer goodwill.
  • You will make contact with customers regarding all unpaid items, following up communications frequently executing global LSEG collection guidelines.
  • You will anticipate developments and identify accounts that require special attention and act decisively to resolve difficulties, disputes, and consulting management where appropriate.
  • You will develop and maintain harmonious and effective working relationships with all customers, departmental order management, Finance and Segment Sales colleagues in EMEA and Bangalore.
  • You will promote and develop the involvement of the credit control department in segment sales and marketing activities.
  • You will assist with the design and production of SOX reports and revenue provision reports for management. You will assist with special projects as and when required.
  • You will drive continuous improvements in terms of DSO, resolving incomplete cash/unapplied receipts, and reducing aged debts.
  • You will support the roll out of new platforms for the Southern Europe countries where necessary.
Requirements:
Essential
  • Excellent Spanish verbal and written skills.
  • Excellent English verbal and written skills.
  • Excellent customer services experience.
Compensation:

The estimated salary range for this position is £35,000 - £50,000 per annum.