Financial Management Director
3 weeks ago
The Pin Point Recruitment team is looking for a highly skilled Financial Management Director to oversee the order fulfilment process and ensure accurate and efficient mailing activity for a regulated financial services business.
The Direct Mail Fulfilment Manager will be responsible for building strategic relationships with the client, improving overall performance and satisfaction, and working closely with various departments to achieve this goal.
Benefits:
- 22 days annual leave plus bank holidays
- 10 paid sick days on successful completion of probation
- Death in Service – 4 times annual salary
- Commitment to your learning and development through Investors in People
- Employee Discount Scheme across retail, supermarket, and leisure brands
- Access to free health and wellbeing platform
Key Responsibilities:
- Responsible for overseeing all aspects of the letter fulfilment process, including day-to-day queries and service escalations.
- Using software such as DOCQ (Document management system) to ensure efficient and accurate processing.
- Proactively managing the fulfilment team to deliver a high level of quality and resource planning to achieve OTIF.
- Staff recruitment, appraisals, and onboarding to ensure a skilled and motivated team.
- Document processes to provide robust QC procedures to support quality compliance.
- Stock management and forecasting to ensure all packs issued with the correct literature.
- Attending client review calls where required and reporting on success, issues, continuous improvement, and possible efficiencies in the department.
Requirements:
- Experience overseeing the training and development of the warehouse team.
- Experience prioritising and delegating workload to ensure a balanced approach to reacting to incoming requests.
- Take responsibility for own development, actively seeking opportunities for self-improvement.
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