Customer Service Representative

2 days ago


Brentwood, Essex, United Kingdom Pure Resourcing Solutions Limited Full time
Job Title: Customer Service Advisor

We are seeking a highly skilled and empathetic Customer Service Advisor to join our team at Pure Resourcing Solutions Limited. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Receive and respond to inbound calls from clients seeking to book appointments for various housing-related services.
  • Provide professional and empathetic customer service while actively listening to client inquiries and concerns.
  • Use a computerized system to accurately record and update client information, appointment details, and relevant notes.
  • Assess client needs and determine the appropriate appointment type and availability.
  • Provide accurate information to clients regarding appointment dates, times, locations, and any required documentation or preparation.
  • Assist clients in rescheduling or cancelling appointments as necessary.
  • Collaborate with internal departments and external stakeholders to facilitate the smooth coordination and execution of appointments.
  • Follow-up with clients to confirm appointments.
Requirements:
  • 1 year customer service experience
  • Call Centre experience would be a bonus
  • Strong communication skills, both verbal and written
  • Active listening skills to understand client needs and provide appropriate solutions
  • Excellent organisational skills and attention to detail
  • Empathy and patience to address client concerns and provide support in a compassionate manner
  • Problem-solving skills to handle challenging situations and find appropriate resolutions


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