Enterprise Support Specialist

3 days ago


Luton, Luton, United Kingdom Crimson Full time
Job Description

About the Role: Crimson seeks a 3rd Line Support Engineer to provide comprehensive support for all electronic communication systems on-site, while also taking a leading role in driving technology change and improvement projects and managing external support agreements.

Key Responsibilities:

  • Handle escalated calls from the Service Desk, offering advanced support to diagnose and resolve complex IT incidents and issues.
  • Manage fault reports and respond to IT support requests from end users.
  • Coordinate with all IT team members to ensure that issues beyond your scope are promptly escalated to the appropriate internal or external parties, aiming for quick resolution.

Requirements:

  • Strong 3rd Line Support Experience.
  • Take ownership of, investigate, and resolve escalated IT support issues in accordance with agreed SLAs.
  • Monitor and ensure system availability, performance, and security.
  • 2nd line support within an enterprise environment.
  • Strong troubleshooting and problem-solving skills across diverse systems, infrastructure, and architecture, including but not limited to Microsoft Active Directory, Windows Desktop & Server OS, DNS & DHCP, Office 365, and VMware.
  • Proficient in networking and TCP/IP troubleshooting.
  • Familiarity with IT Service Management best practices, preferably ITIL processes.
  • Assist with IT project delivery by installing, configuring, and commissioning end-user devices, servers, and other infrastructure components.
  • Provide technical coaching and mentoring to support team members.
  • Develop, maintain, and update procedures and training materials for the IT team.

About the Salary: The estimated salary for this role is up to £40,000 + an on-call bonus of up to £3,000.



  • Luton, Luton, United Kingdom Victim Support Full time

    Job Title: Domestic Abuse Support SpecialistVictim Support is seeking a skilled Domestic Abuse Support Specialist to join our team. As a specialist in domestic abuse support, you will provide high-quality support and advocacy services to victims of domestic abuse.About the Role:We are looking for a dedicated individual to work with victims of domestic abuse...


  • Luton, Luton, United Kingdom Victim Support Full time

    About the RoleWe are seeking a dedicated Domestic Abuse Support Specialist to join our team in Bedfordshire. As an Independent Domestic Violence Advisor (IDVA), you will provide high-quality support and advocacy services to victims of domestic abuse.This is a full-time role, but part-time consideration will be given. The position is on a fixed-term contract...


  • Luton, Luton, United Kingdom Leonardo Full time

    Company OverviewLeonardo, a leader in the Electronic Warfare (EW) Line of Business (LoB), is seeking an experienced Systems Architect to join our team. As a pioneer in transforming the way we operate, we are creating new and exciting roles aimed at driving innovation.The successful candidate will play a crucial role in managing and generating high-level...


  • Luton, Luton, United Kingdom Leonardo Full time

    About the Role:">The Systems Architect acts as the focal point for managing and generating high level technical and enterprise architectures, bringing together development across multiple programmes in the EW area. Key responsibilities include contributing to a clear Architectural Vision, supporting Capability roadmaps, and leading the production of...


  • Luton, Luton, United Kingdom Victim Support Full time

    Community Engagement SpecialistWe are seeking a highly skilled and dedicated individual to join our team as a Community Engagement Specialist. This role will play a vital part in our mission to support victims of domestic abuse and stalking in Bedfordshire.As a Community Engagement Specialist, you will be responsible for leading on raising awareness of our...


  • Luton, Luton, United Kingdom Victim Support Full time

    Community Outreach SpecialistVictim Support is seeking a skilled Community Outreach Specialist to support our specialist domestic abuse and stalking team in Bedfordshire. This vital role will involve leading on raising awareness of our local services through social media, attending events, and delivering training to a range of partners. The successful...


  • Luton, Luton, United Kingdom Victim Support Full time

    Domestic Abuse SpecialistVictim Support is seeking a skilled Domestic Abuse Specialist to join our team. This role will involve providing high-quality support and advocacy services to victims of domestic abuse in Bedfordshire.The successful candidate will have experience of working in support and advocacy with victims of domestic abuse and be able to...


  • Luton, Luton, United Kingdom Victim Support Full time

    About the RoleWe are seeking a highly skilled and compassionate Domestic Abuse Specialist to join our team at Victim Support. As an Independent Domestic Violence Advisor, you will play a critical role in supporting victims of domestic abuse who are inpatients across Bedfordshire.Your primary responsibility will be to provide a high-quality support and...


  • Luton, Luton, United Kingdom Victim Support Full time

    About the Role:We are seeking a highly skilled and dedicated Domestic Abuse Specialist to join our team at Victim Support. As an IDVA, you will provide a high-quality support and advocacy service to victims of domestic abuse, managing a caseload and identifying and assessing risks and needs.Key Responsibilities:Providing a tailored crisis intervention...


  • Luton, Luton, United Kingdom Innova Solutions Full time

    Job DescriptionAs a key member of the Innova Solutions team, the Enterprise Process and Change Lead – Product Compliance will be responsible for partnering with Subject Matter Experts (SMEs) to develop, deliver, and sustain a set of business processes and operating technologies associated with SAP Product Compliance module.The role will focus on the...


  • Luton, Luton, United Kingdom Leonardo Full time

    Are you a visionary leader capable of crafting innovative architectural strategies across a product portfolio? Do you have the ability to create a clear architectural vision for multidisciplinary development teams on complex programs? At Leonardo, we have an exciting opportunity for a Systems Architect within the Electronic Warfare (EW) Line of Business...


  • Luton, Luton, United Kingdom Victim Support Full time

    Role Overview: Victim Support is seeking a highly skilled Community Engagement and Training Officer to join our team in Bedfordshire. This role will support the specialist domestic abuse and stalking team in raising awareness of our local services through social media, attending events, delivering training, and leading on client engagement activities.Key...


  • Luton, Luton, United Kingdom Victim Support Full time

    About Victim SupportWe are a leading charity providing emotional support to victims of crime. Our team is dedicated to making a positive impact in our community, and we're looking for a talented individual to join us as a Community Engagement and Training Officer.Job SummaryThis role will play a vital part in supporting our specialist domestic abuse and...


  • Luton, Luton, United Kingdom Ventula Consulting Full time

    Discover a unique opportunity with Ventula Consulting as an experienced SAP Functional Consultant.Contract Length: 12 months (initially)Estimated Salary: £60,000 - £80,000 per annumThis role involves working in an Enterprise Planning & Management Reporting capacity for a global Supply Chain and Pharmaceutical company from their Luton office. You will spend...

  • IT Support Specialist

    1 month ago


    Luton, Luton, United Kingdom GBA5 EntServ UK Limited Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking a highly skilled IT Support Specialist to join our team at GBA5 EntServ UK Limited. As an IT Support Specialist, you will be responsible for providing technical support to our clients, resolving IT issues, and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical...


  • Luton, Luton, United Kingdom Hays Specialist Recruitment Limited Full time

    Your New CompanyYou will be joining an established organisation which places the service user at the heart of everything they do. This organisation is focused on supporting vulnerable people in the community.About this roleTo deliver high-quality drug and alcohol services to service users with alcohol addiction, including family members, friends and carers,...

  • IT Support Specialist

    4 weeks ago


    Luton, Luton, United Kingdom GBA5 EntServ UK Limited Full time

    Job Title: IT Support SpecialistJob Description:We are seeking a highly skilled IT Support Specialist to join our team at GBA5 EntServ UK Limited. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving IT issues, and ensuring the smooth operation of our IT systems.Key...

  • IT Support Specialist

    4 weeks ago


    Luton, Luton, United Kingdom Shared Services Full time

    Job Title: IT Support SpecialistThis is an exciting opportunity for an IT Support Specialist to join our Shared Services team in Luton. As an IT Support Specialist, you will be responsible for providing onsite support for the Luton office and local offices, including Hatfield, London, Croydon & Peterborough, and managing the IT server room at the Luton...

  • IT Support Specialist

    3 weeks ago


    Luton, Luton, United Kingdom GBA5 EntServ UK Limited Full time

    Job Title: IT Support SpecialistThis is a fantastic opportunity to join GBA5 EntServ UK Limited as an IT Support Specialist. We are seeking a highly skilled and enthusiastic individual to support our client based in Luton.Key Responsibilities:Provide wide-ranging deskside support to end-users in office environments.Work to resolve issues accurately and...


  • Luton, Luton, United Kingdom Matchtech Full time £94

    Job Summary:Matchtech is seeking a highly skilled Senior Systems Engineering Specialist to support the Global Combat Air Programme (GCAP) on a contract basis. The ideal candidate will have a strong background in Model-Based Systems Engineering (MBSE) and experience working with SysML modelling tools.Key Responsibilities:• Directly support Digital...