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Homelessness Prevention Specialist

2 months ago

London, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Title: Homelessness Prevention Adviser L3Z1

CRA GROUP LIMITED is seeking a highly skilled and experienced Homelessness Prevention Adviser L3Z1 to join our team. As a key member of our Housing Needs Group, you will play a vital role in providing tailored advice and support to customers approaching the Housing Options and Advice Service.

Key Responsibilities:
  • Provide specialist advice and casework service to a range of residents, including homeless households, households threatened with homelessness, and those in insecure accommodation.
  • Work jointly with the Housing Assessment and Allocation Services to maximize homelessness prevention and the take-up of effective solutions to meet housing needs.
  • Develop and maintain effective joint working partnerships with a range of service providers, including the Private Sector Initiatives Team, to plan the delivery of a broad range of housing options that meet the needs of homeless households and others in housing need.
  • Manage a varied caseload, including landlord/tenant, mortgage arrears, welfare rights, and homelessness in the public and private sector.
Requirements:
  • Good knowledge of homelessness prevention and the public and private sector options available to people in housing need.
  • Ability to apply negotiation tools and mediation to promote options and opportunities.
  • Ability to engage people who may be vulnerable, disadvantaged, or disillusioned in mature conversations about needs, aspirations, and life goals.
  • Excellent interpersonal, written, and verbal communication skills.
  • Ability to provide first-rate customer care and achieve customer satisfaction and ensure that good value outcomes are achieved.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work in a pressurized and high-profile environment providing a quality service.
  • The chance to develop your skills and experience in a dynamic and supportive team.