Client Services Group Leader

1 month ago

Burgess Hill, West Sussex, United Kingdom CAE Full time
Role and Responsibilities

As a Client Services Group Leader at CAE, you will play a critical part in supporting our vision of being the recognized global training partner of choice. You will be working in a busy live-training environment with 16 Flight Simulators on-site, ensuring a resolute commitment to the overall Client experience.

Key Responsibilities
  • Lead the Client Service team, ensuring client expectations are consistently exceeded through superior service levels.
  • Regularly monitor survey results via the Qualtrics system, assigning cases and providing data as required. Seek and drive forward opportunities for improvement to enhance Client experience derived from survey data and suggestions.
  • Provide on-site client assistance to resolve problems and handle complaints in a manner that ensures good customer relations with emphasis on client retention.
  • Manage relationship with CAE's Travel Partner to ensure clients are provided with high quality, good value travel and accommodation options.
Our Ideal Candidate
  • Brings similar experience from a previous role in a busy, operational environment.
  • Has experience in developing and guiding a team.
  • Has excellent communication, presentation and interpersonal skills.
  • Has the ability to execute and deliver on plans and drive cultural change.
  • Brings experience in identifying optimal customer solutions.
  • Has cultural understanding and awareness.
  • Is confident, well spoken, has the ability to capture customer's attention by utilizing their superior negotiation and persuasive skills.
What Kind of Person Will Succeed in This Team?

You are a creative thinker, result orientated and enjoy identifying optimal customer solutions and delivering on commitment to our client. You are a hands-on leader motivating your team to cultivate and maintain deep, long-lasting customer relationships at multiple levels. You are approachable and a key contact for several internal departments on-site.

Contract Details & Location

This on-site position is based at our Business Aviation Training Centre in Burgess Hill, West Sussex. We are offering a full-time and permanent contract. The working hours of the role are Monday to Friday, 39 hours a week with flexibility required to work bank holidays and very occasionally weekends.

CAE Offers

Attractive benefits including a flexible holiday policy and flexi-time scheme.

Private health insurance (BUPA)

Healthcare cash plan

Pension scheme

Life Assurance & more

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