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Service Coordinator

2 months ago

Cannock, Staffordshire, United Kingdom ISS Full time

Job Summary

ISS is seeking a highly organized and detail-oriented Operational Support Specialist to provide essential support to operational field teams, account teams, and other relevant departments. As a key member of our team, you will play a critical role in ensuring the smooth operation of our services and delivering exceptional customer experiences.

Key Responsibilities

  • Coordinate schedules and manage documentation to facilitate communication between teams.
  • Engage with recruitment partners to support resourcing requirements.
  • Maintain and update trackers to assist in the resourcing and onboarding of temporary staff.
  • Ensure escalation of pending issues within the SLA agreement.
  • Develop and maintain good working relationships with internal and external customers.
  • Collate data and input information into relevant reporting systems.
  • Create and maintain business reports and records of activity.
  • Provide supplier liaison support for agency and purchasing queries.
  • Ensure compliance with hiring guidelines and maintain accurate records.

Professional and Personal Competencies/Qualifications

  • Experience in adhering to customer and business KPIs and SLAs.
  • Proficient in using Microsoft Excel and other Microsoft applications.
  • Ability to monitor and respond to short-term work volume variations.
  • Effective communication and call handling skills.
  • Experience in reporting and communicating data to clients and team members.
  • Proactive approach to delivering excellent customer service.
  • Analytical and methodical approach.
  • Well-organized, deadline-oriented, and able to multi-task.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and are committed to doing business the right way. Our passion is people, and we offer a challenging and exciting career in an organisation with people at its heart.