Sales and Customer Service Professional
5 days ago
About the Role
We are seeking a highly skilled and enthusiastic individual to join our team as a Breakdown Customer Care/Sales and Renewals Handler. As a key member of our team, you will be responsible for providing exceptional customer service, advising clients on their policies, and processing transactions.
As a hybrid role, you will work part-time from Monday to Wednesday, 9am to 2:30pm, and have the flexibility to work from home once trained. At Jigsaw, we pride ourselves on creating a collaborative, social, energetic, and fun environment that fosters creativity and enjoyment.
Salary Information
The estimated salary for this position is £20,000 - £25,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including a competitive holiday allowance, death in service benefit, company pension scheme, enhanced maternity and paternity leave packages, and a flexible benefits package.
About the Job
- You will provide a friendly and helpful service, displaying your passion for customer service, and offering clear guidance and explanations to clients.
- You will process mid-term adjustments and cancellations on existing policies, collect payments for amendments or missed direct debit payments, and solve customer queries throughout the life of their policy.
- You will demonstrate high levels of communication, organisation, thoroughness, and time management to clear day-to-day workloads efficiently and correctly.
About You
- Excellent written and verbal communication skills are essential, as well as excellent customer service skills, the ability to empathise, and successfully deal with difficult customers.
- You will need to be able to work under pressure, have excellent organisational skills, and be PC literate with a working knowledge of Microsoft Word and Excel.
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