Senior Care Services Manager
1 month ago
Job Overview
Home Instead is seeking a highly skilled and experienced individual to fill the role of Field Care Supervisor. This position requires a strong care background and a passion for delivering high-quality care to our clients.
Key Responsibilities
- Ensure clients receive the appropriate support and a high-quality service
- Implement, oversee, organize, and deliver training programs to improve the knowledge, skills, and competence of Care Professionals
- Conduct staff supervisions and support visits, and client QA's
- Create, update, and audit client care plans and assist with digital care planning
- Cover care calls outside of office hours when necessary
- Maintain accurate client and Care Professional records on Home Instead software and People Planner
- Build and maintain positive relationships with potential and existing clients, their families, and other professionals involved in their care
- Support and mentor Care Professionals
- Deliver the country-specific Induction Training program for all new Care Professionals, ensuring they attain the relevant level of competence to deliver their role
- Complete on-the-job competency assessments to ensure Care Professionals have the right skills and knowledge
- Work closely with the office team to ensure all new Care Professionals are fully supported in their first 3 months of employment
- Responsible for delivering training as outlined in the Care Professional Development Journey for all Care Professionals, ensuring all relevant refresher training is completed within the correct timescales
- Develop training and enhance the skills of the existing team through personal development plans
- Identify and agree additional training or development needed to build competence and confidence of Care Professionals
Requirements
- Extensive care experience with a proven track record in providing consistent excellent customer service
- Level 3 NVQ in Health and Social Care or equivalent
- Experience working with MAR sheets and medication in a supervisory role
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes
- Knowledge and understanding of legislation and regulations specific to Health and Social Care
- Good communication skills with the ability to build rapport quickly
- Confident use of care management technology, including providing support and training to Care Professionals
- Understanding of the importance of confidentiality within current legislation
- Good working knowledge of IT systems, including Microsoft Office or Google Suite and virtual communication platforms, with the aptitude to learn and adopt new technologies and software
- Full driving license and means of transport if required within the territory to visit clients
- Organized and flexible to meet the needs of the business
What We Offer
- Competitive salary
- Annual Bonus based upon performance
- 28 days paid holiday (incl. bank holidays)
- Free on-site parking
- Staff referral bonus scheme
- Work laptop
- Work mobile phone
- Free Blue Light Card (discounts on supermarkets, restaurants, and many other retailers)
- Pension contribution
- Company social events
- Extensive support and training within the Home Instead network
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