Sales Consultant

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Vistry Group PLC Full time

About the Role

We are seeking a highly motivated and experienced Sales Consultant to join our team at Vistry Group PLC. As a Sales Consultant, you will be responsible for driving sales growth and delivering exceptional customer service to our customers.

Key Responsibilities

  • Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development.
  • Create and deliver informative and clear sales pitches and tours of the show home and development.
  • Negotiate with customers to ensure the best sales outcome for the business.
  • Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions.
  • Effective management of appointments with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively.
  • Have a detailed knowledge of all Countryside Homes and the build progress on your development to ensure each customer is given every opportunity to purchase a new home.
  • Have detailed knowledge of all plots available and upcoming within the development.
  • Proactively manage and follow the sales process and customer journey as per the Vistry process and procedures.
  • Implement the Company's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
  • Proactively working as a member of the sales team and demonstrating effective team working skills.
  • Evaluate each sale as to how it can be achieved more effectively, efficiently, and profitably for the Company.
  • Ensure every customer contact is recorded on the relevant CRM system and in line with GDPR.
  • Deal with all customers in a polite, friendly, and efficient manner.
  • Ensure that customers are kept fully and regularly informed of the progress of their purchase.
  • Respond to all cancellations making every effort to 'save' and if necessary, renegotiate the reservation.
  • Have detailed knowledge of all relevant purchase assistance schemes and alternative developments.
  • Ensure competitor analysis is undertaken as determined by Sales Manager.
  • Carry out daily tasks required for your development.
  • Take responsibility for all company property and equipment across each site within the specified sales hub.

About Us

Vistry Group PLC is the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.

We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

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