User Experience Research Director

1 month ago


Northampton, Northamptonshire, United Kingdom Barclays Full time

We are seeking a highly skilled User Experience Research Director to join our Barclays Insight and Experience Design (BiXD) team. This role is part of a bank-wide multidisciplinary design team that focuses on creating innovative experiences for our customers.

About the Role

This position will play a key role in understanding customer needs, behaviors, and pain points through research projects. You will lead the creation and execution of customer research projects using both qualitative and quantitative methodologies. Your expertise in discovery research and design concept/prototype research will be invaluable in driving design decisions and product development.

Responsibilities
  • Develop and execute end-to-end research programs that align with business objectives and other research activities.
  • Collaborate with various departments, including Design, Product, Channel, Marketing, Transformation, and Technology, to integrate research findings into the innovation cycle.
  • Stay up-to-date with emerging technologies, industry trends, design best practices, societal changes, and economic trends that impact the customer landscape.
  • Analyze data from market research, customer surveys, and feedback sessions to identify new opportunities and understand evolving customer needs.
  • Manage risk related to the Insight process, including identifying potential risks, developing strategies to mitigate those risks, and maintaining alignment with Chief Controls Office and Data Privacy Compliance.
Requirements
  • A breadth of hands-on experience and knowledge of both qualitative and quantitative research methodologies.
  • Strong collaboration and communication skills, creating positive relationships with colleagues, stakeholders, and external third parties.
  • Ability to analyze complex data from multiple sources and identify insights that inform design decisions.
Working at Barclays

As a User Experience Research Director at Barclays, you will have the opportunity to work with a talented team of designers, researchers, and product experts to create innovative experiences for our customers. We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion.



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