Operational Support Team Consultant

2 weeks ago


Brighton, Brighton and Hove, United Kingdom Legal & General Full time

We're seeking a skilled Operational Support Team Consultant to join our team at Legal & General Retirement Institutional (LGRI). As a key member of our team, you will play a vital role in supporting the maintenance of scheme data and administering individual member records.

Key Responsibilities:

  • Providing an efficient administration and claims service to individual scheme members and intermediaries, including manual calculations for Defined Benefit Pension Schemes.
  • Drafting and issuing clear and concise communication to both members and 3rd party intermediaries regarding Defined Benefit Pension scheme benefits.
  • Responsible for calculating individual Defined Benefits quotations and ensuring that documents/letters and statements are correct.
  • Responsible for the checking of and authorising of the payment of Defined Benefits claims ensuring that the correct benefit calculations are accurate, and settled.
  • Acting as technical expert for the team, which could include being utilised as the Society's contact and expert on sensitive or priority schemes.
  • Setting up and maintaining scheme records, investigating anomalies and taking appropriate action for Bulk Purchase Annuities Defined benefit schemes.
  • Ensuring all standard operating procedures are followed for all processes and that a full audit trail exists on the activities carried out to meet regulatory and internal compliance.

About Us:

At Legal & General, we're committed to helping companies and pension scheme trustees honour their defined benefit pension promises to their employees. We're investing for the long term to back our pension promises and strive to be open, mindful, and inclusive.

What We Offer:

  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
  • Generous pension contribution.
  • Life assurance.
  • Private medical insurance (permanent employees only).
  • At least 25 days holiday, plus public holidays, 26 days after 2 years' service.
  • Competitive family leave.
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice.


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