Academic Adviser and Coordinator

5 days ago


Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time
Job Description

We are looking for a highly skilled and dedicated individual to join our team as a Student Support Advisor. This is a 9-month contract position that offers a great opportunity to develop your skills and expertise in customer service and academic support.

In this role, you will be responsible for handling student-related enquiries, understanding products and services, and collaborating with colleagues to deliver exceptional customer service. You will also support students into membership, ensuring alignment with membership growth and retention targets.

About the Job

The ideal candidate will have excellent written and verbal communication skills, strong customer service experience, and proficiency in using Microsoft Office (Word, Excel) and maintaining complex databases, including Microsoft Dynamics.

You will work in a fast-paced environment, prioritising tasks and delivering results while being an effective team player. Your organisational, planning, and administrative skills will be essential in this role.

Key Responsibilities
  1. Handle student-related enquiries and provide accurate information.
  2. Collaborate with colleagues to deliver exceptional customer service.
  3. Support students into membership, ensuring alignment with membership growth and retention targets.
  4. Evaluate if individuals meet their regulatory requirements in accordance with clients' Byelaws and regulations.
What We Offer
  1. A competitive salary: £30,000 - £40,000 per annum.
  2. A standard Monday to Friday work schedule with no weekends or bank holidays.
  3. A 35 hour working week.
  4. A hybrid working arrangement with 2-3 days from home.
  5. 24 days holiday per year.
  6. A company-contributed pension scheme.
  7. Private medical insurance.

CV-Library is committed to equal opportunities for all candidates. The selection process will be based solely on individual merits and qualifications.



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