Technical Service Specialist

1 month ago


Telford, Telford and Wrekin, United Kingdom CityFibre Full time
About the Role

We are seeking a highly skilled Technical Service Technician to join our team at CityFibre. As a key member of our technical support team, you will be responsible for troubleshooting and resolving customer issues while maintaining exceptional customer service and support quality.

Key Responsibilities
  • Respond to incoming customer calls and provide timely resolution to issues and queries
  • Diagnose faults within the network and escalate issues where necessary
  • Work within agreed SLAs and monitor the network management system
What We Offer

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

Our Culture

We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre.



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