Change Management Specialist

2 weeks ago


West Yorkshire, United Kingdom Jet2 Full time

Job Description:

As a Change Analyst Apprentice at Jet2.com and Jet2holidays, you will play a key role in understanding and implementing IT Change Management practices. Your responsibilities will include monitoring and managing change management requests from inception through to closure, providing guidance on the Change Management Process as needed, and supporting the Change Analyst in requesting and gaining approval for change requests.

Key Responsibilities:

  • Support the Change Analyst in requesting and gaining approval for change requests.
  • Coordinate and ensure appropriate communication updates are recorded in the Change Management Tool (ServiceNow).
  • Act as a point of contact for all change requests, providing guidance on progressing changes as and when required.
  • Evaluate and escalate change requests to assessors and approvers as necessary to ensure the change process is not delayed.

Requirements:

  • GCSE Maths & English (or equivalent) at grade A-C (9-4).
  • No existing qualification at the same or higher level in a similar subject.
  • Must have been resident in the UK for 3 years.
  • Ability to communicate with stakeholders at all levels of the business.
  • Great organisation skills with the ability to manage multiple tasks and prioritise these accordingly.

At Jet2.com and Jet2holidays, we're working together to deliver an amazing journey, literally. We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people.



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