Service Charge Manager

4 weeks ago


London, Greater London, United Kingdom Shared Services Partnership Full time
About the Role

We are seeking an experienced and skilled Service Charge Manager to join our Shared Services Partnership team. The successful candidate will be responsible for setting rents and service charges for our tenants and leaseholders, while ensuring income is maximised and residents are fully engaged.

The ideal candidate will have a broad range of skills and expertise in rent and service charge setting, as well as specialist knowledge of leasehold management and legislative requirements. They will be able to lead on all utilities within Housing Management, ensuring meters are read, payments made to suppliers, and cost recovered from end users.

The Service Charge Manager will work closely with other Council departments and key stakeholders to achieve excellent performance and high-quality outcomes for our residents. They will also be responsible for scrutinising all bills against meter reads and ensuring the Council's interests are protected.

About You

We are looking for a customer-focused and financially astute individual with excellent communication skills, both face-to-face and in writing. The successful candidate will be able to understand and interpret complex information and present to a variety of audiences.

They will have a strong attention to detail and be able to work collaboratively across teams and departments. The ideal candidate will be able to lead and motivate a team of 6, ensuring that income is maximised while residents are fully engaged.

What We Offer

We offer a competitive salary range of £55,497 - £63,045 per annum, as well as a range of benefits and opportunities for professional development. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expect all staff to share this commitment.

We make sure all our staff are vetted to a high standard by conducting pre-employment checks to assess and assure the trustworthiness, integrity, and ability of prospective employees. This includes validating identity, right to work in the UK, qualifications (where applicable), work history (including the investigation of gaps) and referencing. They may also involve criminal record checks (UK and overseas).

We promote equality, welcome diverse applicants, and ensure inclusivity in our recruitment and selection process.



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