Experience Insights Director

3 weeks ago


London, Greater London, United Kingdom Expedia Group Full time
Job Description:

Expedia Group is seeking a skilled Experience Insights Director to lead the development and implementation of a comprehensive experience measurement strategy. This role will focus on establishing a robust framework for measuring and understanding the experiences of Expedia's partners.

Main Responsibilities:

  • Collaborate with product teams to define priority areas for partner experience measurement.
  • Develop and implement a data-driven approach to measure partner attitudes and behaviors.
  • Lead the creation of experience measurement reporting frameworks and tools.
  • Enable teams to go beyond metrics and understand qualitative feedback and underlying drivers.
  • Drive cross-functional working groups to deliver attitudinal and behavioral measurement instrumentation.
  • Evangelize partner experience metrics and trends to drive an experience-focused culture.

Requirements:

  • Experience in customer experience measurement and driver analysis.
  • Proficiency in using NLP tools such as XM Discover or Medallia.
  • Ability to engage with and influence senior leadership.


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