Senior Technical Support Engineer

6 days ago


London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

Job Overview:

Vertex IT Solutions Ltd is a leading PaaS organisation operating globally, highly recognised in the tech space. As a Senior Technical Support Engineer, you will be responsible for managing and resolving technically challenging incidents within the technical support team focusing on automation applications.

This includes being the last point of escalation within the customer support department and mentoring junior team members in various technologies. This is a customer-facing role that requires strong interpersonal skills, particularly as there is a high level of telephone contact required to troubleshoot issues in a timely manner.



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