Service Delivery Coordinator
3 days ago
Service Delivery Coordinator
About the Role:We are currently recruiting for a Service Delivery Coordinator to join our team in Glasgow. This is a permanent position that offers a great opportunity for career growth and development.
Job Summary:The successful candidate will work closely with clients, engineers, and sub-contractors to ensure maintenance and reactive work is accurately planned, well managed, and completed on time. Key responsibilities include planning and coordinating engineer's workload, managing sub-contractors, and reviewing jobs to ensure they are completed adequately.
Main Duties:- LIVE call logging on internal job management system (Job Logic)
- Planning, managing, and coordinating engineer's workload of PPM and reactive works
- Liaising with and managing sub-contractors by planning, and coordinating job allocation, returning, or reports
- Open jobs should be reviewed daily to ensure they are completed adequately, or further work is actioned as required
- Raising and issuing PO's
- Ordering materials and plant
- Ensuring client assets are maintained and fully compliant
- Managing and monitoring jobs to completion within the required SLA
- Managing client's online portals
- Process and issue reports to clients
- Arranging access arrangements
- Procurement of supplies and hire access equipment
- Assist in risk assessment collation and issuing to clients
- Administration tasks as required by the business
The ideal candidate will have experience working as part of a busy helpdesk or planning position ideally within facilities management, mechanical, or electrical organisation. They should possess strong IT skills with working knowledge of Word, Excel, and Outlook, excellent communication skills, and the ability to work well under pressure within a busy office environment.
Package:The successful candidate can expect a competitive salary of approximately £30,000 per annum, paid 40 hours per week. The company also offers hybrid working after training, death in service benefit of 4 x salary, private healthcare, access to MyHub, entitlement to staff discount scheme, 33 days annual holiday per year, company pension, and future career opportunities.
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