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Sales and Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Sales and Service Representative to join our team at Village Hotels. As a key member of our Contact Centre, you will play a vital role in delivering exceptional customer service and sales experiences to our guests.
Key Responsibilities- Provide industry-leading service to all customers, promoting the Village Hotels brand and values.
- Manage customer service contacts across various channels, including phone, email, and other digital platforms.
- Deliver sales and service for all business and leisure customers, gym members, corporate clients, and travel agents.
- Respond to customer enquiries in a timely, confident, and professional manner, displaying a clear and comprehensive knowledge of our hotels and services.
- Ensure accurate capture and protection of customer information, adhering to data protection regulations.
- Support the resolution of complaints and issues, escalating to other departments as necessary.
- Carry out administrative duties as required to fulfill customer contacts and team objectives.
- Maximize revenue opportunities and achieve targets in all customer interactions.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong knowledge of customer service principles and sales techniques.
- Ability to build and maintain close internal working relationships.
- Highly motivated and self-starting individual with a can-do attitude.
- Track record of delivering sales and service in a hospitality environment.
- Passionate about becoming a product expert and acquiring knowledge about the company and products.
- Competitive pay and benefits package.
- Complimentary full leisure club membership for you and a family member or friend.
- Discounts on food and drink at any Village Hotel.
- Excellent training and development opportunities.
- Flexible and home working opportunities.
- A fun, supportive, and inclusive work environment with loads of development opportunities.
- Regular team events and incentives.
- Monthly well-being programme for all employees to support their mental health.
- Anniversary rewards for every year of service.
