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Electronic Gaming Host
2 months ago
About the Role
Grosvenor Casinos is seeking a skilled and enthusiastic Electronic Gaming Host to join our team. As a key member of our gaming floor, you will be responsible for delivering exceptional customer experiences and creating a welcoming atmosphere for our guests.
Key Responsibilities
- Develop strong relationships with regular customers, understanding their preferences and tailoring the experience to meet their needs.
- Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions, ensuring a positive and engaging atmosphere for all guests.
- Collaborate with colleagues to provide efficient and dynamic service across leisure, food, and beverage.
- Stay up-to-date on the latest developments in electronic gaming and online offers, promoting membership and ensuring customers are informed of new opportunities.
- Proactively comply with all regulations, particularly alcohol licensing conditions, food safety, and safer gambling practices.
Requirements
- Strong communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Knowledge of gaming regulations and industry standards.
- Flexibility to work varied shifts, including evenings and weekends.
What We Offer
Grosvenor Casinos is committed to providing a supportive and inclusive work environment, with opportunities for growth and development. As an Electronic Gaming Host, you will be part of a dynamic team that values customer satisfaction and employee well-being.
