Account Management Specialist

7 days ago


Hertford, United Kingdom Chapman Tate Associates Full time
Job Description: Client Relationship Executive

We're seeking an experienced Client Relationship Executive to join our client's team in Dudley. In this role, you'll be responsible for building and maintaining strong relationships with clients, identifying opportunities to increase revenue, and collaborating with internal teams to deliver exceptional service.

**About Us:**
Chapman Tate Associates is proud to partner with a dynamic and forward-thinking Managed Service Provider (MSP) based in Dudley. Our client is renowned for delivering top-notch IT solutions and services to a diverse range of businesses. We're currently seeking a motivated and customer-focused Desk-Based Account Manager to join their growing team.

**Key Responsibilities:**
* Develop and maintain strong relationships with clients
* Identify opportunities to upsell and cross-sell services to existing clients
* Collaborate with internal teams to ensure seamless service delivery
* Prepare and present regular reports on account performance
* Maintain accurate records of client interactions and transactions

**Requirements:**
* Proven experience in account management or a similar customer-facing role
* Excellent communication and interpersonal skills
* Strong problem-solving abilities and attention to detail
* Ability to work independently and as part of a team
* Proficiency in using CRM software and Microsoft Office Suite
* A proactive and results-driven approach

**Benefits:**
* Competitive salary up to £35,000 per annum
* Opportunities for professional growth and development
* A supportive and collaborative work environment
* Flexible working arrangements
* Comprehensive benefits package
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